Content Producer
Hereford, England, United Kingdom
Type: Fixed Term Contract (9 Months)
Working Pattern: Full time, Hybrid (3 days a week on-site)
The Opportunity🚀
As our Customer team continues to evolve, we are looking for a Content Producer to help shape and elevate our digital customer journey. Working alongside our Content Editors, you will hit the ground running to craft clear, engaging copy across key touchpoints, upskill, and make an immediate impact from day one. If you are passionate about copywriting, content creation, and turning customer insights into meaningful growth, this is an opportunity to make a significant impact.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Content Producer to join our growing team.
Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
✨ Competitive Salary: Your talent deserves recognition
🤝 Giving Back: 2 days paid volunteering to support a cause you care about
🚀 Career Growth: Opportunity to grow
🎁 Staff Discounts: Stay stylish with our exclusive discounts.
🏦 Company Pension: Secure your financial future.
🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
🎁 Birthday Delight: Take your special day off to celebrate YOU
🚗 Free Parking
💊 Health & Wellbeing programme; we’ll look after you
The Role Scope
Responsible for the brand's digital presence, you will draft and refine clear, engaging copy across customer touchpoints both on- and off-site. Working in close collaboration with cross-functional teams, you will maintain content schedules, optimise journey maps, and deliver a consistent brand voice that enhances user experience and drives conversion.
Role key responsibilities:
✨Content Creation & Ownership:
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Draft, edit, and sign off clear, engaging copy across banners, emails, notifications, and on-site experiences.
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Flex tone of voice to match customer sentiment and specific channel requirements.
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Own and maintain the content curation calendar to ensure campaigns, updates, and deliverables launch on schedule.
✨ User Experience & Journey Improvement
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Audit and revise content continuously to solve customer problems and improve the overall digital journey.
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Undertake touchpoint analysis and support home page navigation to create seamless online experiences.
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Enhance customer self-service support content and FAQs to reduce the volume of direct queries.
✨ Insight, Performance & Optimisation
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Monitor campaign performance metrics and use customer insight to uncover content optimisation opportunities.
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Research digital trends, industry benchmarks, and user behaviour data to guide iterative improvements.
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Curate and test content across channels to boost customer engagement and increase conversion rates.
✨Collaboration & Ways of Working
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Collaborate cross-functionally with Customer, CX Leads, Digital Products, Social, and Digital teams to align content with organisational goal.
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Coordinate with legal and compliance stakeholders to ensure mandatory website updates are briefed and published accurately on time.